Are your fragrances authentic?
Yes. Our fragrances are brand new and 100% authentic, in their original manufacturer’s box. We order from manufacturers.
Is FRAGRANCE CA Canadian?
Yes. We’re a Canadian company operating with Canadian workers and Canadian carriers.
Is shipping free?
Yes. We offer free shipping on all fragrances, with no hidden fees, and use eco-friendly shipping options.
How do I choose a size?
Open a product page to see the available sizes and concentrations. Select an option to see its price and availability before adding it to your cart.
How do I find my order?
Visit Manage Orders or check your order confirmation email. Contact us with your order number if you need help.
When will my order arrive?
Delivery details depend on your order and destination. Check your order or shipping confirmation for available updates, or contact our team for current information.
Can I return a fragrance?
You have 30 days after receiving your item to request a return. Items must be unused, with tags and original packaging. Read the full return policy and contact us before sending an item back.
What if my item is damaged or incorrect?
Inspect your order on arrival and contact us immediately. Include your order number and photos of the item and packaging.
How do I contact you?
Email support@fragranceca.com or use our contact form.