Terms of service
Using our store
These terms apply when you browse or shop with FRAGRANCE CA. Please use the website lawfully and provide accurate information when placing an order or contacting us.
Products and pricing
Review the product description, size, concentration, availability and price before ordering. Product images are for reference; packaging may vary. Prices are displayed in Canadian dollars unless otherwise indicated. Applicable taxes and the order total are shown at checkout.
Product availability and prices may change. If an error affects your order, we will contact you to explain the available options before proceeding.
Orders and payments
Use an accepted payment method at checkout and check that your contact and delivery details are correct. Keep your order confirmation for reference. Orders remain subject to product availability and successful payment processing.
Shipping and order changes
Shipping details are provided during checkout and in your order updates. For a change, cancellation or delivery question, contact us as soon as possible. Available options depend on the status of your order.
Returns and refunds
Our Returns page explains eligibility, how to request a return and the refund process. Contact us before returning an item.
Privacy
Our Privacy Policy explains how personal information is handled when you use the store.
Website content and brand names
Brand names, trademarks and product images belong to their respective owners. Their appearance on this store does not by itself imply a partnership or endorsement.
Third-party services
Our store uses Shopify and links to services that help with shopping and order management. Those services may have their own terms and privacy policies.
Your consumer rights
Nothing in these terms limits rights or remedies that cannot be excluded under applicable consumer protection law.
Updates and contact
Changes to these terms will be posted on this page. For questions about these terms or an order, email support@fragranceca.com.