Refund policy
30-day return window
You have 30 days after receiving your item to request a return. Returns are not accepted after this 30-day window.
Return eligibility
Your item must be in the same condition that you received it, unused, with tags and in its original packaging. You’ll need a receipt or proof of purchase.
How to request a return
- Email support@fragranceca.com with your order number and the item you wish to return.
- Wait for us to confirm whether your return is accepted.
- Follow the instructions and return address provided by email.
Items sent back without first requesting a return will not be accepted.
Damaged, defective or incorrect items
Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect so we can evaluate the issue and make it right.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We’ll notify you after receiving and inspecting your return and confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since approval, contact support@fragranceca.com.