Privacy policy
Last updated: October 7, 2026
This policy explains how FRAGRANCE CA handles personal information at fragranceca.com.
Information collected
When you place an order, contact us or subscribe to updates, you provide information such as your name, email address, delivery and billing details, and the information included in your message. Checkout also processes the payment details needed to complete your purchase.
Our Shopify storefront uses technical information, such as browser and device information, IP address and cookies, to load the store, maintain your cart and support checkout.
How information is used
Information is used to process orders and payments, arrange delivery, provide customer support, prevent fraud and meet applicable record-keeping requirements. If you subscribe to marketing emails, you can unsubscribe using the link in those emails.
Service providers
Information needed to operate the store and fulfil purchases is processed by service providers such as Shopify, payment providers and delivery carriers. Information may also be disclosed where required by law.
Shopify and other service providers may process information outside your province or country, where different laws may apply. For details about Shopify’s handling of information, read Shopify’s Privacy Policy.
Shopify services
Our store is hosted by Shopify. We use Shopify enhanced services, including Shopify Network Intelligence, to help protect, improve and grow our business. Shopify may process information about your interactions with our store together with information from other merchants and Shopify to provide personalization, analytics and advertising features. For these purposes, Shopify is responsible for its processing of your personal information and handling applicable rights requests. Read the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to learn more or exercise your rights.
Cookies and your choices
Essential cookies support the cart, account and checkout. Optional cookies and similar technologies may be used by us and our partners, including Shopify, for analytics, personalization and advertising. Where our consent banner is displayed, you can accept, decline or manage optional cookies. You can revisit your choices through Cookie preferences in the store policies area, and manage cookies in your browser. Blocking essential cookies may affect account, cart or checkout functions.
Retention and security
Order and support records are retained as needed to fulfil their purpose and meet applicable legal obligations. No method of online transmission or storage is completely secure. Please do not send passwords or full payment card details by email or through our contact form.
Access, corrections and privacy requests
Contact us to ask about your personal information, request access or corrections, or raise a privacy concern. You may also request deletion or withdraw consent, subject to applicable legal requirements and any information needed to complete an order or retain required records. We may need to verify your identity before responding.
Contact
Email support@fragranceca.com with “Privacy enquiry” in the subject line. You may also contact the relevant privacy regulator if your concern remains unresolved.
Policy updates
Updates to this policy will be posted on this page.